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Our Commitment to Your Trust & Transparency

Understanding Our Policies, Terms, and Your Privacy at Macvelly Wellness.

Important Information for All Macvelly Wellness Patients & Visitors

At Macvelly Wellness & Medical Services, we are dedicated to providing clear, transparent, and compassionate care. This page outlines the terms governing your use of our website and services, as well as our policies regarding privacy, cancellations, and refunds. Your understanding of these policies helps us ensure a smooth and respectful partnership.

Terms of Service

Welcome to the Macvelly Wellness & Medical Services website (macvellywellness.com). These Terms of Service ("Terms") govern your access to and use of our website and the services offered therein. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services..

Privacy Policy & HIPAA Compliance

Your privacy is paramount to Macvelly Wellness & Medical Services. This policy outlines how we collect, use, disclose, and protect your information, both as a website visitor and as a valued patient.

Medical Disclaimer

The information provided on this website (macvellywellness.com) and in our blog articles, educational materials, and general service descriptions is for general informational and educational purposes only. It is not intended as, and should not be considered, medical advice, diagnosis, or treatment for any individual health condition.

It is not a substitute for professional medical diagnosis, treatment, or consultation with a qualified healthcare provider. Always seek the advice of Vera Nyonglemuga, NP, or another qualified health provider, licensed in your jurisdiction, with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay in seeking it because of something you have read on this website. While Vera Nyonglemuga, NP, is a licensed medical professional, a patient-provider relationship is only established through a formal consultation, intake process, and mutual agreement to engage in services.

Coaching Disclaimer

Our Perimenopause & Menopause Coaching and aspects of Integrative Wellness Consulting are designed to provide education, guidance, and support for lifestyle and wellness optimization. Coaching is not a substitute for medical diagnosis, treatment, or therapy.

While our coaching services are provided by a licensed Nurse Practitioner (Vera Nyonglemuga, NP) who brings medical knowledge to the coaching relationship, these services operate distinctly from medical treatment and do not establish a primary medical care relationship or provide specific medical advice for your individual condition during coaching sessions. Coaching focuses on empowering you with knowledge and strategies for lifestyle, mindset, and well-being. For any medical concerns, diagnoses, or treatment, please consult with your medical doctor or a qualified healthcare provider.

Cancellation & No-Show Policy

We understand that unforeseen circumstances can arise. When you schedule an appointment with Macvelly Wellness, we reserve that time specifically for you.

Refund Policy

Our commitment is to your satisfaction and optimal health. Our refund policies are as follows:

Governing Law

These Terms and all policies shall be governed and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms or your use of the website shall be subject to the exclusive jurisdiction of the state and federal courts located in Spokane County, Washington..

Changes to These Policies

Macvelly Wellness & Medical Services reserves the right to update or modify these Terms & Policies at any time. Any changes will be effective immediately upon posting the revised policies on this website. We encourage you to review this page periodically for updates. Your continued use of our website or services after any modifications constitutes your acceptance of the updated policies.

Questions About Our Policies?

If you have any questions or concerns regarding these Terms & Policies, please do not hesitate to contact us:

Macvelly Wellness & Medical Services

695 N. Legacy Ridge Dr. Ste 201, Liberty Lake, WA 99019

(509) 381-8229

Info@macvellywellness.com

These Terms & Policies are effective as of July 23, 2025.